Attention managers and leaders in the Hospitality Industry- We have an outstanding opportunity for you! With the influx of new inventory in our market, your team needs to step up and create the ultimate guest experience!
You will hear from Industry experts, current owners and managers ?..
April 4th 3pm - 9pm Clarion Resort Fontainebleau Hotel 10100 Coastal Hwy, Ocean City, MD 21842 $25 pp (includes light refreshments)
Our goals are to: ¨Create an Ocean City Culture of Kindness ¨Provide Exceptional Service to all of our Guests You will walk away with: ¨Tools to build and maintain a strong, service oriented front line workforce ¨The ability to ensure excellent customer service skills for your entire staff ¨The necessary skills to ensure an memorable guest experience ¨A certificate of completion from Wor-Wic Community College
Brought to you in partnership with:
Wor-Wic Community College
Greater Ocean City Chamber of Commerce
Ocean City Hotel, Motel , Restaurant Association
*** This project is funded by the State of Maryland?s EARN Grant Program, administered by the MD Department of Labor, Licensing & Regulation
Guest Speaker: Dr. George Ojie-Ahamiojie is the Department Head of the Hotel-Motel-Restaurant Management, at Wor-Wic Community College, Salisbury, MD. and former Walt Disney World Resort Guest Service Manager. In 2002, his fellow Cast Members bestowed him with the highest award in Walt Disney Company (“Partners in Excellence”), for Excellence Performance, Guest Satisfaction, Cast Excellence, and Business Results. While at Marriott Westside, he was also recognized by President Bill Tiefel, for continued commitment to Quality Service and Guest Service. •Dr. Ojie-Ahamiojie has conducted many seminars and trainings in customer service, employee motivation, and stress and time management. He has also presented and spoken in conferences on the issues of diversity and inclusive communication, the use of appreciative language in communication and feedback, issues of disability, stereotype, biases, generational issues, and group and individual differences. He is also the author of “Essential Leadership Skills for Hospitality Supervisors: An Experiential Approach,” and “Upward Mobility: Interviewing and Career Management.” Both available are available from the publisher website: www.authorhouse.com, in bookstores and Amazon.